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FAQS

  • How can I be referred for surgery?
    Your GP will refer you for surgery if it is required. You will then received information via the E- Referral System (you will receive a letter) with a list of provider contact details, look for Community Healthcare Ltd. When you ring we will take your details to arrange your procedure appointment with you. We will send you a confirmation letter with details of your surgical date.
  • Where can I have my procedure?
    Community Healthcare is based at Louth County Hospital however we operate out of 6 clinics around Lincolnshire: North Hykeham Health Clinic, North Hykeham Grantham Health Clinic, Grantham Boston Health Clinic, Boston Refine Surgical, Retford Johnsons Community Hospital, Spalding Marisco Medical Practice, Mablethorpe To find out more please refer to our 'locations' page.
  • What procedures do you do?
    We do a range of different procedures: Orthopaedic Ear Nose and Throat General Surgery Podiatry Urology Gynaecology To find out more please refer to our 'treatment' page.
  • What are the options when you are closed?
    In a genuine emergency you should call 999. Chest pains and/ or shortness of breath constitute an emergency. You should use NHS 111 if: you need medical help fast but it is NOT an emergency. You think you need to go to A&E or need another urgent care service. You don't know who to call or do not have a GP to call. You need health information or reassurance and you will be given appropriate advice.
  • Do I have to pay if I choose Community Healthcare?
    As an NHS patient referred by your GP, all the treatment you receive at Community Healthcare is free.
  • How do I make a complaint?
    Although we strive to provide our patients with the best possible experience throughout their journey with Community Healthcare, if at any time you would like to discuss your care in more detail or raise any concerns, you can contact our admin team who will endeavour to resolve these issues and help you reach the desired outcome as best they can. If you are still not happy with the outcome and wish to raise a formal complaint, please refer to our complaints and compliments policy for more details.
  • How do you use my data and how I do I access it?
    Please refer to our privacy statement.

Please explore the list of FAQs below to see if you find the answers you need. If not, don’t hesitate to get in touch to send us your query.

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